Shop Funzley with Confidence
At Funzley, we make gifting magical — and shopping simple, safe, and secure.
How to Order
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Browse our shop and choose your item.
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Personalise where needed.
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Add to your basket and proceed to checkout.
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Follow the secure payment steps to complete your order.
Order Confirmation
You’ll receive an email confirmation when we receive your order. Please note this confirmation is not a binding contract. In rare cases — such as pricing errors, availability issues, or supply problems — we may need to amend or cancel an order. If this happens, we’ll always contact you to arrange a refund or offer a gift voucher.
Back Orders
If an item is temporarily out of stock, we’ll let you know by email. You may cancel at any time if you prefer not to wait.
Prices & Taxes
All prices include UK VAT at 20%.
EU Customers
We are not currently able to deliver EU orders from our website. Please shop via our TikTok Shop, where VAT is collected at checkout and no extra VAT will be charged on delivery for orders under €150.
International Customers (outside the EU)
Your local customs office may apply duties or taxes before delivery. These are not included in our prices and must be paid directly to your postal service.
Secure Payment
Payments are processed securely via Stripe, Google Pay, or PayPal. We never store your card details.
Dispatch Times
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Standard items: 1–4 working days
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Personalised books & gifts: 3–7 working days for creation (specialist printing or glue-drying processes)
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Multiple items may be sent together or separately, depending on size and availability.
Delivery Information
UK Delivery
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Sent via Royal Mail Tracked 48 or trusted couriers.
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Usually arrives within 2 working days after dispatch.
International Delivery
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USA, Canada, Australia, New Zealand & Rest of World: 6–7 working days after dispatch (customs may add 2–3 weeks).
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Please allow up to 25 working days before reporting a late parcel. In rare cases, delivery can take up to 6 weeks.
EU Customers
We are not currently able to deliver EU orders from our website. Please shop via our TikTok Shop for EU delivery.
Customs & Duties Notes
USA Customers (from 29 Aug 2025):
U.S. Customs may apply import duties (approx. 10% of your order value). USPS will contact you directly for payment before delivery.
EU Customers:
We are not currently able to deliver EU orders from our website. Please shop via our TikTok Shop for EU delivery, where VAT is collected at checkout.
Other Countries:
Local customs rules vary. Duties or taxes may be applied by your country before delivery.
✨ Please note: Funzley is not responsible for any additional customs charges applied once your order reaches its destination.
Birthday & Special Occasion Orders
We recommend ordering well in advance to allow for production time, delivery, and possible customs delays — especially for international orders.
Delivery Terms
We cannot be held responsible for delays caused by:
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Incorrect or incomplete address details
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Customs checks, duties, or clearance delays
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Postal disruption or courier delays
Some deliveries may require a signature. If a third party signs at your address, the order is considered delivered.
Returns & Refunds
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Non-personalised items: Return within 7 days of delivery (return postage at your cost).
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Personalised/bespoke items: Non-refundable unless faulty.
If there’s an issue, contact us within 2 days of delivery with details and, if possible, a photo. We’ll arrange a refund, replacement, or gift voucher.
Cancellations
Orders cannot be cancelled once processing has begun, particularly for personalised items.
Product Images
Due to screen differences, colours may vary slightly. We take care to ensure product images are an accurate reflection of the item you’ll receive.
Liability
Funzley’s total liability for any claim will not exceed the purchase price of the product in question.
Agreement to Terms
By placing an order with Funzley, you confirm you have read, understood, and agree to these Terms & Conditions.